FAQ
Frequently Asked Questions
Local Pickup
Visit our Happy HQ Schedule page for our weekly pickup schedule.
Happy HQ is currently located at 2186 rue Cartier, Montreal, QC H2K 4E8.
Spin Énergie location is at 3483 Park Ave, Montreal, Quebec H2X 2H6.
Happy HQ is closest to Papineau metro. A 10 or 15-minute walk if you stop for a latté or hit a construction detour!
Exceptions can sometimes be made. Reach out to bonjourhi(at)happytears.ca and we'll see what we can do!
Product Questions
96% of Happy Tears products are designed and manufactured in Montreal, Quebec, Canada.
Our wander(bag)'s are proudly made using CORDURA® eco-made fabric. This fabric is made with recycled polyester yarns that are specifically engineered to meet the fabric performance and durability specifications of the CORDURA® brand.
Our mindful apparel is made with a cotton-poly blend.
Well, first of all... lame! But it does happen, and there is something that you can do. If we do plan a restock on a certain item, we will list a pre-order button directly on the product page for you order.
Your happiness is our #1 priority. In the event that our mindful tools are unable to meet your needs, return them to us for a prompt refund. 100% happiness guarantee! Write to us at bonjourhi(at)happtears.ca.
Order Updates
Domestic orders are delivered in 1 to 5 business days from ship date, and 1 to 3 weeks on international orders.
Yes, of course! Our mission is global, and so is our community. Shipping rates and estimated date of delivery are calculated with your address at checkout.
Once your order has shipped, you will be provided a tracking number directly via email. For U.S. orders, be sure to select the 'Tracked Package' shipping option at checkout to be provided a tracking number.
Link to your returns policy.
For missing packages, please connect directly with the courier with your tracking number in order to relocate your package.
Other questions!
We love new friends! Please fill out our wholesale inquiry form here.
